Terms & Conditions

1. Introduction

Welcome to MPRNT, a digital printing platform operated by Mlock Innovations LLP (“MPRNT”, “we”, “us”, or “our”), having its registered office at 139, Uday Nagar, Indore Kanadia Road, Indore, Madhya Pradesh, India – 452016.

MPRNT enables users to submit documents digitally through a QR-based interface and place printing requests at participating print shops. The actual physical printing service may be performed by an independent participating print shop (“Partner Print Shop”).

By accessing or using MPRNT, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Definitions

For the purpose of these Terms:

• “MPRNT” means the digital printing platform and related services provided by Mlock Innovations LLP.
• “User” / “you” means any person accessing or using MPRNT services.
• “Partner Print Shop” means a third-party print shop participating in the MPRNT network and fulfilling printing requests.
• “Print Order” means a request submitted by a User for printing one or more documents.
• “Document” means any file uploaded by the User for printing through MPRNT.
• “Platform” means the MPRNT digital interface, QR-based webpage, systems, software, and related technology.

3. Acceptance of Terms

By scanning an MPRNT QR code, accessing the MPRNT platform, uploading a document, placing a print order, or making a payment through MPRNT, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use the MPRNT service.

MPRNT may update these Terms from time to time. Continued use of the service after an update constitutes acceptance of the revised Terms.

4. Nature of MPRNT Service

MPRNT provides a technology-enabled system that allows Users to:

• Scan an MPRNT QR code;
• Upload documents through the digital interface;
• Select available printing preferences;
• Review and place a print request;
• Make the applicable payment; and
• Collect the printed documents from the relevant Partner Print Shop.

MPRNT primarily facilitates the digital ordering and coordination of printing services. The physical printing may be performed by the respective Partner Print Shop using its own printing equipment.

5. Partner Print Shops

MPRNT may work with independent Partner Print Shops to fulfil User print orders.

The Partner Print Shop may be responsible for:

• Receiving the print request;
• Processing and printing the submitted document;
• Maintaining the required printing equipment;
• Preparing the printed copies; and
• Providing the printed documents to the User.

Partner Print Shops may operate independently and may have their own operating hours, equipment capabilities, paper availability, and service limitations.

MPRNT may assist in coordinating the printing process but does not necessarily own or operate the physical printing equipment used by every Partner Print Shop.

6. User Eligibility

MPRNT services may be used by individuals who are legally capable of entering into a binding agreement under applicable law.

By using MPRNT, you confirm that the information provided by you is accurate and that you are using the service for lawful purposes.

If a User is a minor, the service should be used with the knowledge and supervision of a parent or legal guardian where required by applicable law.

7. QR-Based Printing Process

MPRNT uses a QR-based system to initiate the printing process.

The general process may include:

• Scanning the MPRNT QR code;
• Opening the MPRNT digital interface;
• Uploading the required document;
• Selecting available print options;
• Reviewing the print order;
• Making the applicable payment;
• Processing the print request through the Partner Print Shop; and
• Collecting the printed document.

The exact options and process may vary depending on the Partner Print Shop, printer capabilities, availability, and technical conditions.

8. Document Upload

Users are responsible for ensuring that the documents uploaded through MPRNT are:

• Correct and complete;
• In a supported file format;
• Suitable for printing;
• Legally permissible to print; and
• Free from malicious software or content intended to disrupt the platform.

The User should review the document and selected print settings before confirming the order.

MPRNT may reject or discontinue processing of a document where there is a reasonable concern regarding technical issues, unlawful content, security risks, or violation of these Terms.

9. Print Settings

Depending on the Partner Print Shop and available equipment, MPRNT may provide options such as:

• Number of copies;
• Page selection or page range;
• Colour or black-and-white printing;
• Single-sided or double-sided printing;
• Paper size; and
• Other printing preferences.

Available options may differ between Partner Print Shops.

The User is responsible for selecting the correct print settings before placing the order. Once an order has been processed or printing has started, changes may not be possible.

10. Pricing and Payment

The applicable printing charges will be displayed to the User before the order is confirmed, wherever technically possible.

The total amount may depend on factors including:

• Number of pages;
• Number of copies;
• Colour or black-and-white printing;
• Paper size;
• Printing type; and
• Other applicable service charges.

Payments may be processed through third-party payment service providers. MPRNT may not directly store complete card, UPI, banking, or other sensitive payment credentials.

The User is responsible for completing payment using a valid and authorized payment method.

An order may not be processed until the required payment is successfully confirmed.

11. Order Confirmation

After successfully placing a print order, the User may receive an order confirmation through the MPRNT interface or other available communication method.

The confirmation may include information such as:

• Order/reference number;
• Selected print settings;
• Number of pages or copies;
• Applicable charges;
• Selected Partner Print Shop; and
• Order status.

The User should verify the order details before proceeding to collect the printed documents.

12. Printing and Order Processing

Once an order is successfully confirmed and payment is received, the print request may be transmitted to the relevant Partner Print Shop for processing.

Printing time may vary depending on:

• Number of pages;
• Number of copies;
• Printer availability;
• Internet or system connectivity;
• Existing orders at the Partner Print Shop;
• Paper or ink availability; and
• Other operational circumstances.

MPRNT does not guarantee a specific printing time unless an estimated or guaranteed time has been expressly communicated to the User.

13. Collection of Printed Documents

The User is responsible for collecting the printed documents from the designated Partner Print Shop.

The User may be required to provide an order/reference number or other information to identify the order.

Users should verify the number of copies and general printing quality before leaving the Partner Print Shop.

MPRNT or the Partner Print Shop may not be responsible for documents that are not collected within the applicable operating period or as otherwise communicated to the User.

14. Cancellation of Orders

A User may request cancellation of a print order only where cancellation is technically and operationally possible.

Once printing has started, cancellation may not be possible.

If an order is cancelled before printing begins, the User may be eligible for a refund depending on the applicable circumstances and refund policy.

Any applicable refund will be processed through the relevant payment method or payment service provider, subject to applicable processing timelines.

15. Refunds

Refunds may be considered in circumstances such as:

• Payment being successfully deducted but the order not being created;
• Duplicate payment for the same order;
• Printing being unsuccessful due to a technical issue attributable to the MPRNT system or Partner Print Shop;
• An order being cancelled before printing where a refund is applicable; or
• Other circumstances determined by MPRNT under the applicable refund policy.

Refund eligibility may depend on the nature of the issue and whether printing has already been completed.

Users may be required to provide their order/reference number and relevant payment details when raising a refund request.

Refunds, where approved, may take additional time to reflect depending on the payment provider or financial institution.

16. Failed, Incorrect, or Poor-Quality Printing

If a print order is not completed correctly, the User should report the issue to the Partner Print Shop or through the available MPRNT support channel as soon as reasonably possible.

Issues may include:

• Missing pages;
• Incorrect number of copies;
• Blank or incomplete pages;
• Printing in an incorrect colour mode;
• Incorrect paper size;
• Significant printing defects; or
• Printing failure due to technical problems.

MPRNT may review the order details and circumstances before determining whether a reprint, partial refund, or other resolution is applicable.

Minor differences in colour, paper appearance, or print quality caused by printer capabilities, paper quality, or normal printing variations may not qualify as a printing defect.

17. User Responsibilities

The User is responsible for:

• Uploading the correct document;
• Selecting the correct printing preferences;
• Providing accurate order information;
• Making the required payment;
• Collecting the printed documents;
• Using MPRNT only for lawful purposes; and
• Keeping any order/reference information provided to them secure.

The User should carefully review the document and print settings before confirming the order.

18. Prohibited Content and Activities

Users must not use MPRNT to print, distribute, or facilitate content that is unlawful or prohibited under applicable law.

This includes content that:

• Infringes copyright, trademark, or other intellectual property rights;
• Contains unlawful or fraudulent material;
• Is intended to facilitate illegal activities;
• Contains malicious software or harmful code;
• Violates applicable court or government restrictions; or
• Otherwise violates applicable laws or regulations.

The User is solely responsible for the legality of the content submitted for printing.

MPRNT may refuse, suspend, or terminate an order where there is a reasonable basis to believe that the service is being misused.

19. Document Ownership and Intellectual Property

Users retain ownership of the documents and content they upload, subject to the rights of any third parties.

By uploading a document, the User confirms that they have the necessary rights, permission, or authorization to reproduce and print that document.

The User must not use MPRNT to reproduce copyrighted, trademarked, confidential, or otherwise protected material without the required authorization.

MPRNT does not claim ownership of User documents merely because they are uploaded for printing.

20. Document Security and Handling

MPRNT may process uploaded documents only as reasonably necessary to provide the requested printing service, operate the platform, maintain security, troubleshoot technical issues, and comply with applicable legal requirements.

Documents may be transmitted to the relevant Partner Print Shop for fulfilment of the User's print order.

MPRNT will take reasonable technical and organizational measures to protect documents against unauthorized access, misuse, or disclosure.

However, no digital system or transmission method can be guaranteed to be completely secure. Users should avoid uploading highly sensitive or confidential documents unless they are comfortable using the service for that purpose.

Further information regarding collection, use, storage, and deletion of personal data is provided in the MPRNT Privacy Policy.

21. Privacy and Personal Information

MPRNT may collect and process certain information required to provide and improve its services.

This may include information such as:

• Contact information, where provided;
• Order and transaction details;
• Uploaded documents;
• Device or technical information;
• Usage and service-related information; and
• Information required for customer support.

MPRNT will handle personal information in accordance with its Privacy Policy and applicable laws.

Users should review the Privacy Policy before using MPRNT services.

22. Third-Party Services and Payment Providers

MPRNT may use third-party service providers to support certain functions, including:

• Payment processing;
• Cloud hosting and storage;
• Communication services;
• Technical infrastructure;
• Analytics; and
• Other services required to operate the platform.

Third-party providers may process information according to their own terms and privacy policies, as applicable.

MPRNT does not control the internal policies, security practices, or availability of independent third-party services.

23. Service Availability

MPRNT aims to provide a reliable printing service but does not guarantee that the platform will always be available or uninterrupted.

The service may temporarily become unavailable due to:

• Internet or network issues;
• Server or hosting problems;
• Printer or hardware failure;
• Power outages;
• Software or technical maintenance;
• Partner Print Shop closure or unavailability;
• Payment service interruptions; or
• Circumstances beyond MPRNT's reasonable control.

MPRNT may temporarily suspend or restrict access to the service for maintenance, security, upgrades, or other operational reasons.

24. Limitation of Liability

MPRNT will make reasonable efforts to provide the service as described; however, to the extent permitted by applicable law, MPRNT shall not be responsible for losses arising from circumstances beyond its reasonable control.

This may include:

• User-uploaded errors;
• Incorrect print settings selected by the User;
• Delays caused by Partner Print Shops;
• Third-party payment or technology failures;
• Internet or network interruptions;
• Power failures;
• Printer or equipment failures; or
• Loss or damage resulting from documents or content submitted by the User.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

25. Indemnification

To the extent permitted by applicable law, the User agrees to be responsible for claims, losses, damages, liabilities, costs, or expenses arising from the User's:

• Violation of these Terms & Conditions;
• Misuse of the MPRNT platform;
• Submission of unlawful or unauthorized content;
• Infringement of another person's intellectual property or other rights; or
• Violation of applicable laws or regulations.

This provision does not limit any rights or remedies available to the User under applicable law.

26. Intellectual Property of MPRNT

All intellectual property associated with MPRNT, including its name, logo, branding, software, interface, design, graphics, text, systems, processes, and other original materials, is owned by or licensed to Mlock Innovations LLP, unless otherwise stated.

Users may use the MPRNT platform only for its intended purpose.

No User may copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit any part of MPRNT without prior written permission from Mlock Innovations LLP, except where permitted by applicable law.

27. Suspension or Termination

MPRNT may suspend, restrict, or terminate access to the service where reasonably necessary, including where:

• A User violates these Terms;
• The service is being misused;
• Fraudulent or unauthorized activity is suspected;
• The User submits prohibited or unlawful content;
• Required for security or technical reasons; or
• Required by applicable law or a lawful government or regulatory direction.

Where appropriate, MPRNT may also restrict or discontinue a particular Partner Print Shop or printing service.

Termination or suspension does not affect rights or obligations that arose before such termination.

28. Changes to MPRNT Services

MPRNT may modify, improve, suspend, replace, or discontinue any part of its services, features, printing options, Partner Print Shops, or technical systems from time to time.

Changes may be required because of:

• Product development;
• Technical improvements;
• Security requirements;
• Business or operational requirements;
• Partner availability; or
• Changes in applicable laws or regulations.

MPRNT will make reasonable efforts to communicate material changes where appropriate.

29. Changes to These Terms

MPRNT may update these Terms & Conditions from time to time.

Updated Terms may be published through the MPRNT digital interface or other appropriate communication channels.

The revised Terms will become effective from the date specified in the updated version.

Users are encouraged to review the Terms periodically. Continued use of MPRNT after the updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

30. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with MPRNT or these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable law.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

31. Grievance and Customer Support

If a User has any complaint, issue, refund request, printing-related concern, or other service-related query, they may contact MPRNT through the official support/contact details provided on the MPRNT platform.

Users should provide relevant information such as:

• Order/reference number;
• Date and approximate time of the order;
• Partner Print Shop, where applicable;
• Description of the issue; and
• Relevant payment or transaction information, where required.

MPRNT may request additional information reasonably necessary to investigate and resolve a complaint.

32. Force Majeure

MPRNT shall not be responsible for delay, interruption, or failure to perform its services where such circumstances arise from events beyond its reasonable control.

Such events may include:

• Natural disasters;
• Fire, flood, or other physical disasters;
• Government restrictions or orders;
• Power or network outages;
• Internet or telecommunications failures;
• Cybersecurity incidents;
• Strikes or disruptions;
• War, civil disturbance, or similar events; or
• Other circumstances that could not reasonably be prevented or controlled.

MPRNT will make reasonable efforts to restore affected services when circumstances permit.

33. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions of these Terms shall continue to remain in effect.

34. Entire Agreement

These Terms & Conditions, together with the MPRNT Privacy Policy and any other policies or notices expressly referenced by MPRNT, constitute the terms governing the User's use of the MPRNT service.

If there is a conflict between these Terms and a specific service notice communicated for a particular transaction, the specific notice may apply to that transaction to the extent permitted by applicable law.

35. Contact Us

For questions, complaints, refund requests, privacy-related concerns, or other matters relating to MPRNT, Users may contact:

36. Final Acceptance

By accessing or using the MPRNT platform, scanning an MPRNT QR code, uploading a document, placing a print order, or completing a payment, the User confirms that they have read, understood, and agreed to these Terms & Conditions.

If the User does not agree with any part of these Terms & Conditions, the User should not access or use the MPRNT service.

These Terms & Conditions, together with the MPRNT Privacy Policy and other applicable policies, govern the User's use of the MPRNT service.